Scoped in writing. Executed quietly.
Five steps, the same every time. The process is deliberately unhurried at the start so that everything after it can be fast.
- Introduction call A short, private conversation — usually twenty minutes. What you need, how often, and who else is involved. If we are not the right fit, we will say so on that call and, where we can, point you to someone who is.
- Written scope & terms Everything discussed is put in writing: what is included, what is not, the rate or retainer that applies, and how goods and third-party costs are billed. Nothing is committed and no work begins until that document is agreed.
- Preferences brief on file Sizes, allergies, houses, drivers, florists, restaurants, the brands you return to and the ones you avoid, how you like to be reached and when you would rather not be. Held securely, updated as things change, and never shared.
- Execution The work is done quietly and reported once, not five times. You hear from us when a decision is genuinely yours to make — and otherwise when it is finished.
- Itemized documentation Every engagement closes with a clear record: hours used, goods purchased at cost, the markup stated plainly, third-party costs receipted, and where relevant a recipient-by-recipient list for your files.
Agreements are standard, not requested.
A mutual confidentiality agreement is part of the standard terms for every engagement, corporate or private. Client information is never shared, sold, or used as an example. Relationships are never named — not in conversation, not in a portfolio, not here.
Plain answers, in both directions.
We will tell you when something falls outside the remit, when a deadline is not realistic, and when a request would cost more than it is worth. That candor is the point of a small practice.
In return we ask for one thing: tell us what actually matters. A brief that includes the constraint you were embarrassed to mention is a brief we can execute properly.
Communication runs through a single point of contact. Retainer clients have a stated response time; project clients have a stated schedule. Neither requires chasing.
The terms, before you ask.
- Minimum engagementAll hourly work carries a two-hour minimum.2 hours
- Retainer hoursHours are allotted monthly and do not roll over.Monthly
- Goods & third-party costsBilled at cost plus the stated markup, always shown on the invoice.At cost + 20–25%
- CancellationBooked blocks may be released with forty-eight hours’ notice.48 hours
- New clientsAccepted by referral and introduction only.By referral
Tell us what you need. We will tell you plainly whether we are the right fit.
Introductions begin with a short call. Nothing is committed until scope and terms are agreed in writing.